Growspend offers free shipping in Few Areas. In other areas, shipping costs apply.
We encourage sellers to ship an item as soon as they receive a payment. Most sellers ship within 6-15 days. (Allow extra time for international shipments.) Depending on the shipping service the seller uses, you may be able to track your item online. My Account > Order Track > Enter your order no. & Billing Email.
After ordering you will promptly receive an Processing order e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.
Our full contact information can be found here.
Our shipments go through rigorous quality check processes before they leave our warehouse, however there is a slight possibility that the product could get damaged during shipment. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund:Step 1: Contact our Customer Support team via Ticket or email ([email protected]) within 7 business days of receiving the order.Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order.Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels and barcodes intact.Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.
You can cancel your order when order is not been Shipped once your order has been shipped you cannot cancel your order Further information can be found in our Terms & Conditions.
Just go to My Account > Track your Order here